Shipping policy

We pack every order with care and intention — from our family to yours. Here’s everything you need to know about how your order travels from our hands to your doorstep.

🕒 Processing Time

  • Orders are processed within 2–4 business days
  • Orders placed after 5 PM ET on Fridays will be processed the following Monday
  • We do not ship on weekends or holidays

🚚 Shipping Methods

We currently ship using:

  • Canada Post
  • UPS
  • Purolator
  • DHL Express

You’ll receive a tracking number by email once your order ships.

💰 Shipping Rates

We offer:

  • Flat rate shipping for standard orders
  • Tiered pricing based on weight and destination
  • Free shipping on orders over $75 CAD (before tax)

Shipping costs are calculated at checkout based on your location and selected carrier.

🌍 Where We Ship

  • We ship across Canada and to select international destinations
  • International customers are responsible for customs duties and import taxes
  • We do not ship to P.O. boxes or APO/FPO addresses at this time

♻️ Packaging
We use recyclable and reusable packaging whenever possible. Each order includes a branded insert or thank-you card — because every package should feel like a gift.

❗ Delays & Exceptions

  • Carrier delays may occur during holidays or high-volume periods
  • If your order is delayed or lost, please contact us at hello@liliespages.com — we’ll help make it right

🧾 Tariffs & Duties (U.S. Customers)

As of August 29, 2025, the United States has suspended its duty-free threshold for international shipments. This means:

  • All packages shipped from Canada to the U.S. may be subject to import duties and tariffs, regardless of value
  • These fees are determined by U.S. Customs and Border Protection and vary based on the product type and country of origin
  • Lilies Pages is not responsible for these charges — they are the responsibility of the customer

We work with trusted carriers and platforms to ensure smooth cross-border delivery. If you have questions about potential duties, feel free to reach out before placing your order.